Frequently asked questions

We thought about some questions you may have and… here goes

How to Create Your Pesa Wallet

Creating a wallet on Pesa is a simple and straightforward process. Follow these steps to get started:

  1. Download the Pesa App:
    • Go to the App Store (iOS) or Google Play Store (Android).
    • Search for “Pesa” and download the app.
  2. Sign Up or Log In:
    • If you are a new user, click on the “Sign Up” button and follow the prompts to create your account.
    • If you already have an account, simply log in with your password or fingerprint.
  3. Navigate to Wallets:
    • Once logged in, on the dashboard screen, click on “Add Wallet” and the available wallet options will appear.
  4. Create a New Wallet:
    • Choose the currency for your new wallet (NGN, CAD, USD, GBP, EUR, or AUD.).
    • Your new wallet is now set up and ready to use.
  5. Start Using Your Wallet:
    • You can fund your wallet by transferring money from your bank account or receiving money from others via the international transfer option or Pesa user to user
    • Use the wallet-to-wallet transfer feature to convert currencies and manage your funds efficiently.
  6. Manage Your Wallets:
    • You can create multiple wallets for different currencies.
    • Easily switch between wallets and manage your funds as needed.

Benefits of Creating a Wallet on Pesa:

  • Convenience: Manage all your international and local funds in one place.
  • Best Exchange Rates: Convert currencies at the most competitive rates.
  • No Hidden Fees: Enjoy transparent and fee-free transactions.
  • Seamless Transfers: Send and receive money instantly from friends and family.
  • Security: Your transactions are protected with industry-leading security measures.
  • FX Risk- Hedging against FX risks

If you encounter any issues or have further questions, feel free to reach out to our customer support team. We’re here to help!

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