Frequently asked questions

We thought about some questions you may have and… here goes

How to Make a Wallet-to-Wallet Transfer via Pesa

You can easily send money between wallets by making a wallet-to-wallet exchange. Follow these simple steps:

Access Your Wallet Details:

  1. Open the Pesa App: Use your password or fingerprint to log in.
  2. Navigate to Send Money: On the dashboard, click on the ‘send’ button at the bottom.
  3. Select Transfer Option: Choose the ‘Wallet to wallet’ option.

Initiate the Transfer:

  1. Select Wallets: In the ‘from and to’ sections, select the wallet you want to transfer from, then select your NGN wallet as the wallet you want to transfer to.
  2. Set Amount and Exchange Rate: You’ll be shown the exact exchange rate that will be used. Enter the amount you wish to exchange and click ‘continue’.

Complete the Transfer:

  1. Confirm Details: Review and confirm the transfer details.
  2. Exchange Money: Complete the transaction by clicking on ‘Exchange money’.

Wait for Confirmation:

  1. Processing Time: Your transfer will take a few minutes to reflect in your Pesa wallet.
  2. Notification: You will receive a notification once the funds are available in your wallet.

If you encounter any issues or have further questions, please contact our support team for assistance.

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