Frequently asked questions

We thought about some questions you may have and… here goes

Managing Beneficiaries on Your Pesa Account

Managing beneficiaries on your Pesa account is simple and ensures your transfers are quick and accurate. Here’s how you can add and delete beneficiaries:

1. Adding a Beneficiary

Adding a new beneficiary is straightforward. Follow these steps:

  1. Log in to Your Wise Account:
    • Open the Pesa app
    • Log in using your password or fingerprint
  2. Navigate to the Recipients Section:
    • Click on ‘more’ at the bottom right of the dashboard screen
    • Click on the ‘Recipients’ tab

P.S – You can see a list of all your previous beneficiaries and can also select according to countries you have sent money to.

  1. Add a New Beneficiary:
    • Click the ‘Add’ icon at the right side of the bottom of the screen
    • Choose the recipient’s country of residence. Then click on the ‘Account type’
    • Enter the required beneficiary’s details, depending on the account type, this may be an IBAN number, bank details, mobile wallet information e.t.c
  2. Save the Beneficiary:
    • Review the entered details for accuracy.
    • Click ‘Create recipient’ to save the beneficiary information in your account.

2. Deleting a Beneficiary

To remove a beneficiary from your Pesa account, follow these steps:

  1. Log in to Your Wise Account:
    • Open the Pesa app
    • Log in using your password or biometric authentication if enabled.
  2. Navigate to the Recipients Section:
    • Click on ‘more’ at the bottom right of the dashboard screen
    • Click on the ‘Recipients’ tab

P.S – You can see a list of all your previous beneficiaries and can also select according to countries you have sent money to.

  1. Delete Beneficiary:
    • Select the recipient you want to delete
    • At the bottom, click ‘Delete recipient’ 
  2. Confirm Deletion:
    • A confirmation prompt will appear. Confirm that you want to delete the beneficiary.
    • Click ‘Yes, Delete’ to remove the beneficiary from your account.

Managing your beneficiaries on Pesa ensures that your transfers are efficient and hassle-free. If you have any questions or need further assistance, please contact Pesa customer support.

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