Frequently asked questions

We thought about some questions you may have and… here goes

How to Fund Your CAD Pesa Wallet

Funding your CAD Pesa wallet is quick and easy. There are two ways to fund your  wallet. You can fund it by using the provided account details or make a wallet to wallet exchange. Follow these steps to transfer money directly to your wallet:

Fund your wallet using your account details:

  1. Access Your Wallet Details:
    • Open the Pesa app using your password or fingerprint
    • On the dashboard, you’ll see your CAD wallet, click on ‘’Fund wallet’’
    • You’ll be able to fund your wallet via Interac e-Deposit. Copy your payment email and make your transfer
  2. Complete the Transfer:
    • Confirm the transfer details and complete the transaction.
    • Ensure you use the correct account details to avoid any delays.
  3. Wait for Confirmation:
    • Your transfer may take up to 30 minutes to reflect in your CAD Pesa wallet.
    • You will receive a notification once the funds are available in your wallet.

P.S: The funds must be sent from a bank account  with the same legal name as your Pesa account. 

Fund your wallet via exchange

You can make a wallet to wallet exchange to fund your CAD wallet. Simply follow these steps:

  1. Access Your Wallet Details:
    1. Open the Pesa app using your password or fingerprint
    2. On the dashboard, click on the ‘Send’ button at the bottom
    3. Select ‘Wallet to wallet’ option
  2. Initiate the Transfer:
    1. You’ll see the ‘from and to’ sections, select the wallet you want to transfer from then select your CAD wallet as the wallet you want to transfer to
    2. You’ll be shown the exact exchange rate that will be used, put in the amount you wish to exchange and click ‘continue’
  3. Complete the Transfer:
    1. Confirm the transfer details and complete the transaction by clicking on ‘Exchange money’
  4. Wait for Confirmation:
    1. Your transfer will take a few minutes to reflect in your CAD Pesa wallet.
    2. You will receive a notification once the funds are available in your wallet.

If you encounter any issues or have further questions, please contact our support team for assistance.

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